SHIPPING POLICY

We ship all of our product FREE nation wide. Excluding Hawaii and Alaska 
Our products have a 2-3 week lead time to build the desk from the date of purchase. Transit times will vary based on delivery location. For custom orders lead times are based on a signed invoice agreement. 

*****IMPORTANT SHIPPING NOTICE*****
DELIVERY IS CURBSIDE DELIVERY ONLY

  • (NO INSIDE DELIVERY) The desk will be shipped in crate flat packed. Simple assembly is required. Instructions will be included and the only tool needed is a Philips screwdriver.
  • BUYER MUST BE ABLE TO MOVE PRODUCT THEMSELVES AFTER CURBSIDE DELIVERY DROP OFF.
  • BUYER MUST HAVE MEANS TO DISPOSE OF CRATING THEMSELVES.
LOCAL PICK UP
We do accept local pick ups at our facility with appointment only. Appointments can be made by emailing info@receptioncountersolutions.com

We are not liable for any charges incurred for a missed or refused delivery unless the shipment was damaged upon arrival. All charges will be paid by the customer before item is redelivered after a refused or missed delivery.

****((DAMAGES))****

If there is any damage to the crate upon arrival please refuse delivery and contact us ASAP at info@receptoincountersolutions.com

If there are concealed damages to the product DO NOT install, assemble, or use damaged items without first contacting us first to file a shipping claim. 

There is an 8hr window to process a shipping claim from the day the product was delivered. Any damages reported after the 8hr window will not be eligible for a claim or return. The shipping company will assume that the damage was done after the product was delivered. For the claims process to take place the product must be sent back in its original packaging.